Dylan Bednarz - Customer Service Mistakes To Avoid

During his time working for Panera Bread, Dylan Bednarz has learned an enormous amount about customer service, which he believes will prove useful as he moves forward in his career. He notes that many companies neglect customer service to an extent and points out all of the following mistakes as ones to avoid if you want to maintain a consistent customer base.

 Poor Staff Training
Any customer-facing staff in your company need to be properly trained so that they understand the importance of being professional at all times. A poor training program will fail to instill the various values of the company into an employee, which may lead to them doing things that could negatively impact the reputation of the company in the eyes of the customer.

Never Argue
Many of your customer service interactions will involve dealing with a frustrated customer who is trying to get their point across in an emotional way. It is important that team members understand that they should not respond in kind. Instead, train them to be as professional as possible, as entering an argument with a customer can be damaging, even if your staff member is in the right.

Failing To Communicate
Many larger businesses will offer customers the chance to communicate with them online, using a website or social channels. While this is to be commended, Dylan Bednarz notes that many companies fail to follow up on many of the interactions that they have with their customers, leading to frustration and poor word of mouth being generated.
​

Dylan Bednarz - Useful Time Management Tips

Dylan Bednarz aims to become a Pharmaceutical Engineer and understands that this means that he may end up running his own lab if his career goes according to plan. In order to manager any type of facility, you will need to have strong time management skills that can be extended to your team as necessary. Consider all of the following tips to help you to improve if this is an area where you struggle.
                                                   

Make A Schedule

Many people struggle to manage their time because they approach each work day with no clear objectives in mind. By maintaining a work diary or schedule, you will be able to prioritize your tasks and focus your efforts. This makes you more productive and also ensures that important tasks are completed within their deadline.

Say “No” When Needed

It is often difficult to say no in the workplace, particularly when speaking to senior management, but one of the keys to successful time management is understanding your workload and what can be done in any given timeframe. If you refuse to take on a task, make sure that you are able to explain why, focusing on the other tasks that you need to complete.

Build Breaks In

Dylan Bednarz notes that fatigue can have an enormous effect on your productivity, so it is important that you build breaks into your schedule. While this may seem counterintuitive at first, taking regular breaks will allow you to refresh your mind so that you can approach your tasks with renewed vigor.

Dylan Bednarz - Personality Qualities That Pharmaceutical Engineers Must Have

Dylan Bednarz is currently studying at the New Jersey Institute of Technology with the aim of eventually becoming a Pharmaceutical Engineer for a major company. During this time, he has enjoyed the opportunity to work on a number of research projects and has noted that those who are successful in his chosen field tend to share a number of common personality traits.

                                               

Resourcefulness

The research you conduct as a Pharmaceutical Engineer will not always be done under the most ideal of conditions. You may not have the budget that you want, or some of the equipment that you use may not be as current as you would like. As such, you need to be resourceful and make the most of the tools at your disposal to ensure that your research produces effective results.

Cooperative

It is rare for a Pharmaceutical Engineer to be working entirely on their own. It is more likely that you will be working in a lab with a number of other engineers, all of whom are focused on the same goal. This means that you must be capable of working within a team environment and that you communicate effectively so that your efforts don’t overlap with other team members, leading to wasted time.

Inquisitive

Dylan Bednarz has found that the Pharmaceutical Engineers that he has met have all possessed inquisitive minds. They are fascinated by the work that they do and are constantly curious about how the effects of various chemicals and how they can be used to create new pharmaceuticals.